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You've got 12 hours to do it. By then your order is already being sent to the fulfillment center and we cannot change any of your purchase information. For more info, read more below at Cancellation/Changes.
The prices display on our site are tax-free US Dollars, which
means you may be liable to pay for duties and taxes once you receive your
order. Import taxes, duties and related customs fees may be charged once your
order arrives to its final destination, which are determined by your local
customs office. Payment of these charges and taxes are your responsibility and
will not be covered by us. We are not responsible for delays caused by the
customs department in your country. For further details of charges, please
contact your local customs office.
Since our website and service based on English, all the
information that you typed in is required to be English input method, including
punctuations. If certain letters of your address contain Non-English letters,
you are advised to use the similar English ones instead. For example, you may
change letter "é
We want to make
sure your items as quickly as possible. When ordering please make sure you
select the correct model and color because we cannot modify your orders.
Modifications or cancellations cannot be made once the order is in the system.
orders on weekdays from 10 am-6 pm GMT+8. Currently order will be processed
within 3-15 business days of ordering and shipped the next day after the processing
day. We are working extremely hard to manage the surprising demand of products
from our lovely customers. : ) Please Note that we don't ship on weekends.
All orders are
handled and shipped out from our warehouse mostly in China. Please allow extra
time for your order to be processed during holiday and sale seasons.
A shipping confirmation is emailed to you as soon as your
purchase has been shipped, which will allow you to track the status of your
shipment. Shipping costs are dependent upon the weight of the package and
delivery location. Customers are responsible for customs duties and taxes for
all international orders.
As the receiver it will be your sole responsibility to track
your order and submit necessary requirements to the customs or courier
otherwise if the order has been tagged as return to sender or unsuccessful
delivery due to the receiver not being able to follow-up or have not submitted
the necessary requirements or notification to courier, we are not able to
process any refund or replacement for free and you may need to place the order
Your local customs office may require additional documents
and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post
office or a local courier. Depending on your area, most orders will be
delivered by your local post service, so the package will be received with your
regular mail. If you are not home when the delivery is made, a notice card may
be left by the postal service to advise on how and where your delivery can be
Due to the high volume of orders we are receiving,
your shipment may take longer than usual. Rest assured, we are working hard to
get everything out ASAP. We know it may be frustrating to wait longer than
expected for your order, but the one thing we don't want to do is sacrifice the
quality of our products. Thanks for understanding.
If you need to change or cancel your order, please contact us
immediately. We process and ship orders in 12 hours (We're fast!). Once our
warehouse has processed your order, we will be unable to make any changes.
Please note that any orders that have been packed or shipped
cannot be canceled.
If you are not happy with your purchase and wish to return an
item, please contact us within 30 days from receiving your order. Please
provide your order number as well as the reason for your return. Our customer
service team will review the return request and will send further instructions
if the return is approved.
For a list of sale items, please see our Return Policy. All
returns must be in original condition with packaging intact.